At Q&C Home, we are committed to ensuring your satisfaction with every purchase you make on our website. We understand that sometimes you may need to return an item, and we have designed our return policy to be fair, transparent, and hassle-free. Please take a moment to review our return policy below:
- Eligibility for Returns:
We accept returns on most items within 30 days of the date of delivery.
To be eligible for a return, items must be in their original condition, including the original packaging, with all tags and labels attached.
- Non-Returnable Items:
Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
Mattresses and bedding accessories cannot be returned for hygiene reasons unless they are unopened in their original packaging.
- Return Process:
To initiate a return, please contact our Customer Service team within 30 days of receiving your order.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
- Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part, or the item is defective.
We recommend using a traceable shipping method to ensure your return is received by us.
- Inspection and Refunds:
Once we receive your returned item(s), they will be inspected to ensure they meet our return eligibility criteria.
If the item(s) meet our criteria, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
- Restocking Fee:
A restocking fee may apply for returns that are not due to an error on our part or a defective item. The fee will be deducted from your refund.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund at no additional cost to you.
If you wish to cancel an order that has not yet shipped, please contact us as soon as possible. Once an order has shipped, it will be subject to our return policy.
- Contact Us:
For any questions or concerns regarding our return policy or the return process, please contact our Customer Service team.
Q&C Home reserves the right to amend this return policy at any time without prior notice. Please refer to our website for the most up-to-date return policy information.
Thank you for choosing Q&C Home for your furniture needs. We appreciate your trust in us, and we are here to assist you with any returns or concerns you may have. Your satisfaction is our priority.